Privacy Policy (Kaiwai Fiji – Payment Portal)
Effective Date: 26/01/2026
This Privacy Policy explains how Kaiwai Fiji (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you interact with our websites, including:
- Main Website: kaiwaifiji.com
- Payment Website / Portal: paymentkaiwaifiji.com
By using our websites or completing a payment through our portal, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect personal information in the following ways:
A) Information you provide directly
When you use the payment portal or contact us, you may provide:
- Full name
- Email address
- Phone number
- Billing details (e.g., billing name, address if required)
- Payment reference details (e.g., invoice number, order number, booking reference)
- Any message or notes you submit through forms
B) Payment information
Payments made through paymentkaiwaifiji.com may be processed via third-party payment providers.
Important: We do not store full card numbers or security codes (CVV). Payment providers typically handle sensitive card processing securely on their systems.
Depending on the payment system configuration, we may receive confirmation details such as:
- Payment status (successful/failed)
- Transaction reference ID
- Date/time of transaction
- Amount paid
C) Technical and usage information
We may automatically collect limited technical data such as:
- IP address
- Browser type and device information
- Pages visited and time spent
- Referring website/source
- Basic analytics data
This information helps us improve website performance and security.
2. How We Use Your Information
We may use your information to:
- Process payments and confirm transactions
- Provide receipts, confirmations, and payment references
- Respond to enquiries or support requests
- Maintain internal records, accounting, and reconciliation
- Detect, prevent, and investigate fraud, security issues, or misuse
- Improve our website functionality and user experience
- Comply with legal obligations in Fiji (where applicable)
3. Cookies & Analytics
Our websites may use cookies or similar technologies to enhance browsing and measure site performance.
Cookies may be used to:
- Remember settings and improve usability
- Monitor website traffic and usage patterns (e.g., analytics)
You can control or disable cookies through your browser settings. Note that disabling cookies may affect some site functions.
4. How We Share Your Information
We do not sell your personal information.
We may share information only when necessary, including with:
A) Payment processing providers
To process transactions securely, your payment details may be handled by trusted payment gateway providers and financial institutions.
B) Website hosting and technical service providers
Your data may be stored or processed by providers that host and maintain our websites and systems.
C) Legal and compliance requirements
We may disclose information if required by law, regulation, court order, or to protect our legal rights.
5. Data Storage and Security
We take reasonable steps to protect your information from:
- unauthorised access
- misuse
- loss
- disclosure
- alteration or destruction
Security measures may include:
- SSL encryption (HTTPS) for website and payment portal connections
- Access restrictions and administrative controls
- Secure third-party payment processing systems
However, no system is 100% secure. While we work to protect your data, we cannot guarantee absolute security.
6. Data Retention
We keep personal information only for as long as necessary to:
- complete payment processing
- maintain business and accounting records
- comply with legal and regulatory obligations
- resolve disputes or enforce agreements
7. International Transfers
In some cases, your data may be processed or stored outside Fiji, depending on the location of hosting providers, payment processors, or analytics tools we use.
Where this occurs, we take reasonable steps to ensure your information is handled securely.
8. Your Rights and Choices
You may request to:
- access the personal information we hold about you
- correct inaccurate or outdated information
- request deletion of your personal data (where legally permissible)
To request changes or ask questions, contact us using the details below.
9. Third-Party Links
Our websites may contain links to other websites (including payment providers). We are not responsible for the privacy practices of external sites.
We encourage you to review the privacy policies of any third-party services you use.
10. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children.
If you believe a child has provided personal information, contact us and we will take appropriate steps to remove it.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on paymentkaiwaifiji.com with an updated “Effective Date”.
We encourage you to review this page from time to time.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us:
Kaiwai Fiji
Email: watersports@kaiwaifiji.com
Phone: +679 999 3607
Location: Denarau, Fiji